Home View Landscapes – Terms & Conditions

Work Completion & Access

Please avoid walking on newly laid paving for 48 hours after completion. Please avoid walking on newly laid turf for 7 days after completion.

Lawn Aftercare

Once work is completed, lawn care becomes the customer’s responsibility. We use high-grade topsoil and premium turf, but to maintain quality, regular watering, mowing, and feeding are required. Home View Landscapes cannot be held responsible for any deterioration caused by inadequate or inconsistent maintenance.

Photography & Promotion

By paying the deposit, you grant Home View Landscapes permission to take and share photographs of completed work for advertising and social media purposes. No personal details will ever be shared.

Preparation Before Work Begins

Please remove any garden furniture, ornaments, play equipment, plant pots, or other obstructions before our arrival. If this is not possible, please inform us in advance. If sheds need to be moved, they must be emptied beforehand. We cannot accept responsibility for damage to personal items we move on your behalf. Pet waste must be removed before our arrival. Failure to do so may result in additional cleaning charges.

Weather & Scheduling

We cannot control weather conditions. Therefore, start and completion dates are estimates only and may change due to weather or unforeseen circumstances.

Underground Services

Customers must inform us of all underground utilities and service lines, including electrical, gas, water, drainage, TV, and telephone lines. Any additional work, repairs, or damage caused due to inaccurate or missing information will be the customer’s responsibility and may incur extra charges.

Wood Products

Decking, fencing, and other timber products must be cleaned and treated regularly after installation. Home View Landscapes is not responsible for splits, discolouration, algae growth, or slippery surfaces resulting from lack of maintenance. Wood is a natural material and may contain sap or minor imperfections.

Natural Stone Maintenance

All natural stone paving should be sealed approximately 5–6 months after installation. This helps protect the surface and mortar joints. Sealing products are available from most builders’ merchants, or we can provide this service upon request. Failure to maintain or seal paving may lead to colour fading or joint damage, for which Home View Landscapes is not responsible.

Defects & Maintenance

Customers are responsible for ongoing maintenance after completion. If any defects are noticed, these must be reported to Home View Landscapes as soon as possible. We will assess the issue and determine if it is due to workmanship. We cannot accept responsibility for damage or deterioration caused by neglect, poor maintenance, or failure to report issues promptly.

Payments

All payments must be made on time and in full, according to the agreed schedule. Quotes are valid for 30 days from the date issued.

For the majority of projects, the payments are split into four stage payments,

• 30% on booking in
• 30% on arrival
• 30% halfway through
• 10% on completion

For artificial grass projects and project up to the value of £5,000 the payment terms are 50% deposit and 50% on completion.

For projects over £70,000 payment terms will be arranged with Home View prior to booking in.

Bank Details:

Home View Landscapes Ltd 

Account Number: 93315082
Sort Code: 51-81-22

Warranty

We provide a 12-month workmanship warranty on all work carried out (unless otherwise stated). This warranty does not cover natural materials such as turf or timber. Damage caused by misuse, neglect, or lack of maintenance is not covered.

Cancellations

Customers may cancel their booking at any time. However, any materials already ordered specifically for your project may be subject to charge.

Thank You

Thank you for choosing Home View Landscapes. We take pride in providing quality workmanship and appreciate your cooperation in maintaining your garden’s long-term appearance.